Discovery | Development | Direction

ODC's methodology for managing change consists of three phases of implementation that incorporate the proven insights of experience with the flexibility of customization. Our primary deliverable, the Delta Doctrine, is a system of tested procedures detailing the process of Discovery, Development, and Direction required for successful integrations or upgrades. This modular program allows us to accommodate specific corporate needs at different times during a conversion project.

Discovery

• Finalize Project Plan with All Players
• Create "Lead Team" of Users
• Conduct "Lead Team" Workshop
• Develop Project Branding/Newsletter
• Determine Project Reporting Needs
• Interview Department Representatives
• Analyze Representative Documents
• Determine Desktop Preferences
• Determine Document Attribute Needs
• Determine Macro and Template Needs

Development

• Develop Database for Test Documents
• Design and Develop Forms/Macros/Templates
• Develop Styles and Numbering Schemes
• Install and Test "Gold Desktop Image"
• Integrate and Test Third-Party Software
• Designate Pilot Group
• Develop Conversion Test Plan
• Conduct Trial Coversion/Address Artifacts
• Convert Documents
• Effect Smooth Transition to Internal Staff

Direction

• Conduct User Skills Assessments
• Develop Customized Curriculum
• Develop Customized Reference Materials
• Develop Intranet Reference Materials
• Develop User Issue Call Logs and Reporting
• Conduct "IT Intensive" (Advanced Training)
• Conduct Train the Trainer Sessions
• Commence Formal End-User Training
• Commence Help Desk and Floor Support
• Set-Up Advanced Target-Topic Seminars