Help Desk

Whether you are expanding your services to include help desk support, or are in need of additional staffing during rollouts, training or vacation time, we are just a phone call away. Our trainers are as comfortable on the telephone as they are in front of a class fielding end-user questions. The resources available to our ODC trainers allow them to keep your users abreast of current software developments, especially "tips and tricks" pertaining to their specific needs. We prefer to have the same instructor who conducted the training to be available for support after training as well. This follow-up provides consistency to the user and allows us to assess the effectiveness of our training. We are better able to anticipate user issues in the future and, if necessary, revise our teaching strategy and curriculum before the next class.

Desk-Side Support

Our intention is to help you create more power-users by providing on-the-spot personal assistance throughout a rollout or whenever necessary. We require floor support personnel to be easily recognizable and accessible as they make their rounds. Being proactive about end-user support creates a domain of respect and reliability between IT staff and end-users, which we feel is essential for the success of the overall business solution.